"The Customer is Always Wrong: The Retail Chronicles," edited by Jeff Martin
This collection of essays covers all elements of retail service, and was pitched by book media as tragicomic and absurd ... I found it basically interesting, but not side-splitting.
If you've ever worked a crappy job behind the cash register, you'll find some kindred spirits and even a few chuckles here. Overall it's a nice selection of essays on a theme, just not as funny as it had been pitched.
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